Our ordering policies and procedures are described below. To view specific information, click on the short cut link below. If all your questions are not answered here, please feel free to contact us by phone or email.
Pickup Policy
In most circumstances, we will process your order within 24 hours of receipt. If you order on the weekend, it will not be PROCESSED UNTIL MONDAY. We will package all items available from our shelf and charge your credit card for the amount of the items plus applicable sales tax. (For more information about our Credit Card policy, please scroll down.) We will send you an e-mail confirmation that your order is ready for pick up. A copy of your receipt or a photo ID may be required for pick up.
If we do not have some items on our shelf at the time of packaging, we will state which items are not available in our Confirmation to Pick Up e-mail. You may contact us BY PHONE or let us know at the time of pick up if you would like us to Special Order the remaining items.
Shipping/Delivery Options
Most orders are shipped using priority mail which is a 2-5 business day delivery DEPENDING OF YOUR LOCATION. We use the United States Post Office UNLESS OTHERWISE REQUESTED.
You can review the details and status of your order by logging into your account here: https://store.abbyshealthfood.com/my-account.
Please note that all charges are stated in United States currency. All weights are stated in US measurements (1 US pound equals approximately 0.45 kg.)
Order Amount (dollars) Shipping Cost
FREE SHIPPING OVER $50 TOTAL AFTER SALES TAX AND DISCOUNTS
Sales Tax
State sales taxes are applied to all shipments within our home State. Sales taxes are not applied to shipments for destinations outside the State. Sales taxes vary according to the category of item ordered and are calculated at the cash register. State tax is charged in accordance with the law and all tax collected is remitted directly to the State and is not kept by this Store. If you have a question about sales tax, please contact the store via e-mail, phone or at your next visit.
Return Policy
Full refunds are provided for unopened products returned to the store in person or via a return shipment no later than 30 days from the date of purchase. A copy of your receipt is required with the product for a full refund. Refunds are not accepted on items returned more than 30 days from the date of purchase.
Refunds may be provided for opened products returned to the store in person or via a return shipment no later than 30 days from the date of purchase. We reserve the right to deny a refund. A copy of your receipt is required for a refund. A GIFT CARD WILL BE ISSUED FOR ANY ITEM RETURNED WITHOUT PROOF OF RECEIPT or if the item is open, FOR THE LOWEST PRICE THAT ITEM HAS SOLD IN OUR STORE.
If your order is returned to us for any of the following reasons we will refund your payment method for the product returned minus a 25% restocking fee (minimum of $10 USD) and the original shipping fee(s). An additional restock fee may be assessed for any fees incurred by Abby’s Health and Nutrition to return the products to our warehouse (including return postage, handling, storage and quarantine fees).- Undeliverable address
- No one available to accept the deliver
- Order refused by the customer
- Refusal to pay customs fees
- Refused by Customs
Privacy Policy
We respect and value your privacy. Your personal information will be used only to support the relationship between you and our store. In this regard, we guarantee that we will not sell or provide your personal information, either in whole or in part, to anyone for any reason, unless required to do so by order of law. For more detailed information regarding our Privacy Policy, please click on the Terms and Conditions link provided at the bottom of each page.
Security Information
We endeavor to provide you with full protection surrounding any personal information such as your name and contact information, including your mailing address, contact telephone number/s, and other pertinent identifying information you may provide to us in order to serve your needs. In addition, we use the latest and most up-to-date security software to encrypt your payment information, including your personal and credit card data. For more detailed information regarding our Security Policy, please click on the Terms and Conditions link provided at the bottom of each page.
Credit Card Processing Policy
We work to protect the security of your information so that no part of your Credit Card can be read during transmission by using Secure Sockets Layer (SSL) encrypting software. Credit Card payments are processed when you order the product(s), we never see your card information. If you have any questions about the charges on your Credit Card, please contact us via e-mail or telephone and provide us with your name and your Order Number.
